Money Advice Trust podcast on lived experience

On this VulnerabilityMatters podcast, Chris Fitch brings together an expert panel to explain just what an ‘expert by experience’ is, how organisations select which experts and charities to work with, and how this engagement can improve outcomes for vulnerable customers.

Jan is one of the speakers, focusing on the difference between market research and using lived experience, the case for working with lived experts and the ‘golden rules’ of doing so, amongst other topics. Read more >

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Newsletter, January 2021

It’s been a few months since our last update – a few months in which we’ve seen how a meaningful purpose can help keep you on track in tough times. Our purpose of creating business value and social value hand in hand has guided us along the way and seems more important than ever.

Here are some highlights of recent work across our three strands of Leadership & Talent, Citizenship and Insight & Innovation.

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