Despite all the challenges of 2021 we were kept very busy with a whole range of projects that brought together businesses and non-profits in super interesting and mutually beneficial ways – in the virtual world to boot. Our Social Insight work was a big feature throughout.
Podcasts on customer vulnerability
We’ve created a series of podcasts on topics including mental health, dementia and digital capability for a network of 4,000 financial advisors, but they are freely available for anyone to listen to.
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The Outside In Project is Back for 2022
We are pleased to announce that the Outside In Project will be back in 2022 – we will once more be bringing together twelve businesses from different sectors to learn about and act upon some of the most important issues in society for the benefit of their customers, colleagues and communities. Read more >
Nationwide Building Society Emerging Talent Programme
The 2020 Emerging Talent Cohort at Nationwide Building Society worked on social impact projects as part of their development programme.
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Getting strategic business charity partnerships right
We brought together people from Royal London, Santander and Nationwide, and their respective charity partners – Turn2us, Alzheimer’s Society and Shelter – to discuss what makes a partnership truly strategic and the keys to making partnerships really effective.
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Money Advice Trust podcast on lived experience
On this VulnerabilityMatters podcast, Chris Fitch brings together an expert panel to explain just what an ‘expert by experience’ is, how organisations select which experts and charities to work with, and how this engagement can improve outcomes for vulnerable customers.
Jan is one of the speakers, focusing on the difference between market research and using lived experience, the case for working with lived experts and the ‘golden rules’ of doing so, amongst other topics. Read more >
Newsletter, January 2021
It’s been a few months since our last update – a few months in which we’ve seen how a meaningful purpose can help keep you on track in tough times. Our purpose of creating business value and social value hand in hand has guided us along the way and seems more important than ever.
Here are some highlights of recent work across our three strands of Leadership & Talent, Citizenship and Insight & Innovation.
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Seven Skills for Purposeful Leaders
The purpose agenda is – thankfully – unstoppable. But what sorts of leadership skills are required to bring purpose to life day to day in organisations?
A couple of years ago I was at an event about sustainability and purpose (yes, a real event, with lots of people in the same room – remember those days?) One of the speakers was Paul Polman, who at the time was still CEO of Unilever. An audience member asked him a question: “Paul, what has been the most important skill you’ve had to apply in leading Unilever on this purpose journey?”
Social Issues Spotlight: The ageing population
In the UK the population is ageing. Currently, there are almost 12 million people aged 65 and over (18% of the population) and numbers in this age group are expected to grow by more than 40% within 20 years.
